如果在大流行期间存在任何银色衬里,毫无疑问,这无疑是:曼联刚刚成为美国遗产承运人,以消除国内航班的变化,立即有效。“当我们从客户听到我们可以改进的地方听到,摆脱此费用通常是最重要的要求,”联合首席执行官斯科特基比说视频消息。
这是一个前所未有的举动。Though change fees have been temporarily removed across all airlines during the pandemic, Southwest was previously the only U.S. airline with a no-change-fee policy—other U.S. airlines have more-or-less been robbing customers who need to change or cancel their flights, charging exorbitant fees. United, for instance, formerly had a $200 fee for changes and cancellations, which earned the airline more than2019年6.25亿美元。在2019年的所有美国航空公司中,乘客都令人惊讶取消和更改费用28.4亿美元。
《气流》(the Air Current)主编乔恩·奥斯特罗(Jon Ostrower)在推特上写道:“对于消费者来说,这是一个惊人的胜利,但也表明了航空公司的处境有多糟糕。”
虽然曼联的新政策涵盖了国内经济和优质乘客的航班,但据记取乘客被预订的基本经济票价排除,这是最便宜的票价,不包括随身携带的袋子或席位选择。国际航线也在桌面上,至少现在。
该航空公司同时宣布了其他消费者受益的变化。Beginning Jan. 1, 2021, all passengers across all fare classes on both domestic and international flights will be able to fly same-day standby for free, meaning that if there’s space available, you can hop on an earlier or later flight between your departure and arrival cities on the same day as your original flight. Previously, United charged passengers $75 to fly standby.
MareagePlus Premier会员也将获得一系列新的福利。无论层,所有精英都将能够提前确认同日航班,只要在与原始票相同的票价级别中可以提供座位。并获得在飞行前至少30天进行改变或取消的所有精英的所有精英中也将免除奖励里程重新安装。
United的政策变革无疑是乘客的好消息,他们可能会提高航空公司在旅行者之间的声誉,这对于大流行消退至关重要。